Web Based Training (WBT) / Performance Support:

Web Based Training - where and when you need it!!

At DesignTree, we believe that every client has unique training needs that require unique solutions. DesignTree solutions allow you to make the highest quality learning more accessible to your employees - and the courses can be delivered as effectively worldwide as across a small local network.


The Need:

Since its inception, Avaya has been agressively updating its current paper-based reference documention for the MERLIN telephone system using web technologies. The current Feature Reference document for this system was 1100 pages covering 80 features of the MERLIN System. The document needed to be delivered either via web or CD-ROM and offer users practice and training regarding the use of the new online documentation.

The DesignTree Solution:

DesignTree developed the Web-Based Feature Reference for the MERLIN MAGIX telephone system. The new online reference system includes embedded training lessons which present a scenario with a question and allow the learner to branch to the appropriate portion of the Feature Reference to locate the answer.

The Need:

System Administrators of the MERLIN Messaging System traditionally received a one-week instructor-led training session. In addition, a Quick Reference Guide was used for common on-the-job tasks. Training needed to be delivered via the web or CD-ROM and the accompanying Quick Reference Guide included and available while taking training lessons.

The DesignTree Solution:

Web-Based Training (approximately seven instructional hours) with embedded Reference document for the MERLIN Messaging System Administrators. Developed using native web technologies (HTML, JavaScript, Java). Intended delivery via CD-ROM or WEB.

The Need:

Lucent Technologies Optical Networking Group conducted weekly teletraining sessions. These conference call sessions involved callers from all over the world. A product specialist would deliver a two-hour presentation accompanied by a Powerpoint presentation. For those unable to make a call, audiotape replays were available for a fee. Our challenge was to combine the recorded audio with the Powerpoint visual and present them on the web for delivery anytime, anywhere.

The DesignTree Solution:

Development of online teletraining session replays - integrating the powerpoint presentation visuals with recorded audio for streaming web delivery. A total of ~30 presentations was developed providing anytime / anywhere delivery with an actual cost savings made possible by the elimination of audiotape duplication and delivery. This was accomplished by integrating RealAudio technologies.

 

The Need:

Private Bankers from the Citibank PBG needed to learn how to use their new client management system. Citibank needed training to teach concepts as well as to providing practice using the system. Training was to be delivered via the Internet using native web technologies. This posed the unique challenge of mocking up a Windows application in a native web environment.

The DesignTree Solution:

Training lessons consist of both tutorial and practice sessions where system features were replicated using native web technologies (HTML and JavaScript). DesignTree delivered 11 lessons in a period of time originally allotted for five lessons.

The Need:

Podigy Internet needed a means for distributing training to resellers of its service. Training was to be delivered via the Internet.

The DesignTree Solution:

Web-Based Training that targets resellers of the Prodigy Internet service developed using native web technologies (HTML and JavaScript). DesignTree delivered 10 lessons ahead of time and under budget.