Web Based References / Performance Support:

Web Based Training & Performance Support - what you need; where and when you need it!

In supporting employee performance, sometimes a reference document will do the trick and sometimes a training solution is in order. Many times a combination of the two is needed. To that end, we provide what's needed for your unique situation - performance support - with or without embedded training. This application of native web technologies provides tutorials, practice exercises and simulations from within an online reference document. Since these solutions are web-based, they can be delivered as effectively across the Internet, an intranet or via CD-ROM.

The Need:

Since its inception, Avaya has been agressively updating its current paper-based reference documention for the MERLIN telephone system using web technologies. The current Feature Reference document for this system was 1100 pages covering 80 features of the MERLIN System. The document needed to be delivered either via web or CD-ROM and offer users practice and training regarding the use of the new online documentation.

The DesignTree Solution:

DesignTree developed the Web-Based Feature Reference for the MERLIN MAGIX telephone system. This system includes embedded training lessons which present a scenario with a question and allow the learner to branch to the appropriate portion of the Feature Reference to locate the answer.


The Need:

System Administrators of the MERLIN Messaging System traditionally received a one-week instructor-led class. In addition, a Quick Reference Guide was used for common on-the-job tasks. Training needed to be delivered via the web or CD-ROM and the accompanying Quick Reference Guide to be included and available while taking training lessons.

The DesignTree Solution:

Web-Based Training (approximately seven instructional hours) with embedded Reference document for the MERLIN Messaging System Administrators. Developed using native web technologies (HTML, JavaScript, Java). Intended delivery via CD-ROM or WEB.